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Contact Us & Customer Feedback
At Charles Crawford & Sons we appreciate hearing from you.
If you have any questions or would like to have a chat to our staff about arranging a funeral service, you can reach us directly by filling out the form below.
You can also call us 24 hours a day, 7 days a week on (03) 9747 8866 or 0418 715 554.
Please choose from the below:
- I have a question or I need to arrange a funeral now
- I am interested in prearranging a funeral
When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.
We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information. For more information about our complaints handling process, please read our Complaints Handling Policy here.
Thank you for contacting us. One of our representatives will get in touch with you shortly. Meanwhile, we hope you enjoy your visit on our website .
Sorry . There seems to be an error in submission of your enquiry . Kindly contact our customer care on 1800 636 660 .